Phone : + 44 (0) 845 303 9434

Terms and Conditions

Terms and Conditions

Value Added Tax
All prices quotes include VAT. Please Contact Us if you would like to order but are not liable for VAT.
Security
Our web shop uses PayPal for taking payments securely. PayPal is a trusted leader in online payments and helps protect your credit card information with industry-leading security and fraud prevention systems. For more information on the measures that PayPal take to ensure privacy and prevent fraud see the following link: PayPal - safer buying

PayPal accepts the following forms of payment:

card1card2card3card4card5card6

Destination

Method

Est. Transit time

Cost

Europe

Normal Post

3 - 5 Days

Free

USA

Normal Post

5 - 10 Days

Free

Rest Of Worlde

Normal Post

5 - 10 Days

Free

International

FEDEX

1 - 4 Days (Depending on service requested)

Contact Us for quote

Refunds and Returns Policy
Most of the products available for purchase on our web site are downloadable, fully-functional, and try-before-you-buy. We provide free trial periods to let you fully evaluate our products before you make a purchase decision. Please use the trial period to make sure that the software meets your needs before purchasing a license. Most of the software is fully-functional during the trial period. If you purchase one of these, after your payment has cleared you will receive an email with an activation code for the software. You will only be eligible for a refund up to the point that the email containing the activation code has been sent. This policy is necessary as it would be impossible for you to return your registered version of our software. During your trial period, our support staff is available to assist in installation and configuration via email or telephone. We strongly recommend that all customers download, install, and test the trial version of any product prior to making a purchase. In rare instances and only within 30 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund. In such instances, we require that you provide enough information for us to positively identify your purchase transaction (e.g., order number, your company name, date of transaction, purchase code, number of licenses purchased, etc.). If we are able to positively identify your order, and if your request is made within 30 days of purchase, you must submit to us a letter of destruction of software on your company letterhead before we will process the refund. STM Environmental is not responsible for lost, delayed, or misdirected mail or email, delays for downloading, or other communication system delays.
Acceptance of this Refund Policy
It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy. If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us.
Privacy Statement
As part of the process of using the web shop, you may be required to personal information which we will store. By using our Web site, you consent to the collection and use of this information by STM Environmental. We are committed to protecting your privacy and can confirm that we will not disclose, pass or sell this information to third parties unless required to by court order.