Copyminder FAQs

This error is most frequently a result of specifying a Product Key on a network client machine instead of the CopyMinder Network Path.  For a network installation, when a protected program is first run on a client machine, you should select "Configure as a network client" and enter the CopyMinder Network Path provided to you by your Network Administrator.

Description: The protected software was unable to create one of it's required files.

Solution: This is usually due to the user not having the required folder permissions to allow the Copyminder Licence Manager to perform its security check before allowing the software to run. Check that the user (or All Users) has full control over the relevant folders in which the licence manager is installed. These are as follows:

• GeoEnviron ArcGIS extension, MapEagle ArcGIS Extension and MapEagle MapX: "C :\ProgramData\LR"


• GeoEnviron database: "C:\Program Files\GeoEnviron 8" or "C:\Program Files (x86)\GeoEnviron 8"

You may receive the 929 error if you are running concurrent user licences and the software is not able to connect to the Copyminder licence manager.

Solution

This may be due to incorrect information being entered into the licence manager ini file. Proceed as follows:

• Locate the relevant licence ini file.For the GeoEnviron extension the inifile will be called “geoenvironarcmapcm.dll.cm.ini” and will be located in the “C:\ProgramData\LR\GEOENVIR_ARCGIS\cm” folder.For MapEagle Mapx the ini file will be called "mapeaglecm.dll.cm.ini" and will be found in the "C:\ProgramData\LR\MAPEAGLE_MAPX\cm" folder.For the MapEagle ArcGIS Extension the ini file will be called "mapeaglearcmapcm.dll.cm.ini" and will be found in the "C:\ProgramData\LR\MAPEAGLEARCMAP\cm" folder.


• Check that the CopyminderNetwork path in this file is correct. It will usually be in the format "IP Address:Port Number " (i.e. 127.0.0.1:10589).


• If this information is correct, then you should ask your IT to check in the Services on the server to see if the Copyminder Licence manager is running. The service will be called CMServer_LM (for MapEagle) or CMServer_ABH (for GeoEnviron).

After installing the Network Licence Manager  (CMServer.exe) on the new  server, you just need to point the clients to the new server. Each product has an licence configuration file which tells the progam where to check for the licence. The locations of the files are as shown below:

GeoEnviron Database : C:\Program Files (x86)\GeoEnviron 8\

CASEMAN.dll.cm.ini or  CONTAM.dll.cm.ini or FLOODING.dll.cm.ini etc

MapEagle GIS: i.e. C:\ProgramData\LR\MAPEAGLE_MAPX\cm\mapeaglecm.dll.cm.ini

If the software is using the network licence, you will see a line similar to the below pointing to the old licence manager:

CopyMinderNetworkPath=192.10.11.235:10589

Change the IP address to reflect the  new location. The port number will depend on which program you are licencing and the port you set up for the licence manager to listen on for that product.

You will hopefully know what ports you have selected  for  the different programs.  The ports that are normally usually 10589 and 11923. If unsure, you can check which one you used by opening the CMServer.exe dialog. You will need to stop the service to do this.

If the program is running as a single user application you will see the following line instead, so you do not need to do anything.

ProductKey=MAPEAGLE_MAPX-XXXX-XXXX